Man And Van Walthamstow Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Walthamstow provides removals, transport, and related service support to customers across the UK. By making a booking, you agree to these terms in full. Please read them carefully before confirming any service. These terms are designed to be fair, clear, and practical, while also reflecting the responsibilities that apply to both the customer and the service provider. They cover the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement.
For the avoidance of doubt, these Terms and Conditions apply to all standard service arrangements, including single-item moves, part-load transport, house removals, office relocations, and any additional labour agreed in advance. They also apply where the customer requests assistance with loading, unloading, furniture movement, or other lawful transport tasks. Where a separate written quotation or service note is issued, that document should be read together with these terms.
Man and Van Walthamstow may update these terms from time to time to reflect changes in law, operational practice, or service requirements. The version in force at the time of booking will normally apply to your service, unless a later change is required by law. These terms do not affect any rights you may have under applicable consumer legislation.
A booking is confirmed only when we have accepted your request and you have received a clear acknowledgement, quotation, or written confirmation. Booking details may be taken by phone, email, online form, or other agreed means, but no contract is formed until we confirm the service. Customers must provide accurate information about access, item volume, property type, parking restrictions, lifting requirements, and any special handling needs. If the information provided is incomplete or incorrect, the service may need to be adjusted and additional charges may apply.
We may ask for photographs, inventory details, or other information to assess the work properly. The customer is responsible for ensuring that the collection and delivery addresses are accessible at the agreed time. If access is limited because of stairs, narrow corridors, blocked driveways, lack of parking, security restrictions, or similar issues, we reserve the right to revise the service scope or pricing. Any estimate given before the job begins is based on the information available at that time.
All booking times are arranged as close to the agreed slot as reasonably possible, but times are estimates and may be affected by traffic, weather, delays at earlier jobs, or circumstances beyond our control. We aim to keep customers informed where delays are expected. If a customer is not present at the agreed time, or if the collection cannot proceed because the site is not ready, waiting time charges or a missed-appointment fee may apply.
Prices may be fixed, hourly, or based on a written estimate, depending on the nature of the work. Unless expressly stated otherwise, quotations are based on normal working hours and reasonable access. Where work exceeds the original estimate because the item count is higher than stated, access is more difficult than described, or extra labour is required, additional charges may be incurred. Any revised charge will be explained where practical before the work continues.
Payment terms will be set out at the time of booking or on the quotation. In most cases, payment is due on completion of the service unless a deposit, part-payment, or advance payment has been agreed. We may accept payment by bank transfer, card, cash, or another method confirmed in advance. Payments must be made in full by the time specified, and we reserve the right to withhold completion documents, receipts, or further services until outstanding sums are settled.
Late payment, chargeback, or failed transfer may result in administration fees, recovery costs, or suspension of future bookings where permitted by law. If a customer disputes an invoice, they should notify us promptly with details of the issue. Any undisputed portion of the invoice remains payable in accordance with the agreed terms. We do not accept responsibility for delays caused by third-party payment processors or banking systems.
Customers may cancel or reschedule a booking, but notice should be given as soon as possible. Where cancellation is made with sufficient notice, no cancellation fee may apply, depending on the stage of preparation and any costs already incurred. If cancellation occurs after vehicles, staff, or equipment have been allocated, a reasonable charge may be made to cover time lost and committed resources. If the customer cancels on the day of the service, a higher fee may be charged.
If we need to cancel or reschedule due to vehicle breakdown, staff unavailability, unsafe conditions, extreme weather, or other unavoidable circumstances, we will seek to offer an alternative time. We are not liable for indirect losses caused by such changes, provided we have acted reasonably. Where a deposit has been paid for a cancelled service, it may be refunded, retained against costs, or applied to a rearranged booking depending on the circumstances and any applicable consumer rights.
If the customer repeatedly postpones a booking or fails to provide access on the agreed date, we may treat the booking as cancelled and apply the relevant fee. Any refund or partial refund will be assessed based on work completed, preparations made, and losses reasonably suffered. The customer remains responsible for any non-refundable third-party costs arranged at their request.
Our liability is limited to the extent permitted by law. We will use reasonable care and skill in carrying out the service, but we are not responsible for pre-existing damage, hidden defects, inadequate packing by the customer, or items that are fragile, improperly secured, or unsuitable for transport. Customers should ensure that valuable, delicate, or irreplaceable goods are declared in advance and protected appropriately. Where necessary, the customer should arrange suitable insurance for items of special value.
We are not liable for delays, loss, or damage caused by events outside our control, including traffic incidents, severe weather, road closures, power failures, civil disorder, strikes, or actions of public authorities. Our responsibility does not extend to consequential loss, loss of profits, business interruption, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
The customer must ensure that items are packed safely, doors and floors are protected where required, and all goods handed to us are lawful to transport. We may refuse to move items that appear unsafe, prohibited, excessively heavy without prior notice, or likely to damage our property or other items. If we agree to move an item at the customer’s request, that agreement does not mean we accept responsibility for faults arising from the item’s condition or inherent weakness.
Where the service involves disposal, removal, clearances, or the transport of unwanted goods, the customer must be honest about what is being collected and how it should be handled. We only transport or dispose of waste in accordance with applicable UK waste regulations. This means waste must be described accurately and must not include hazardous materials unless we have specifically agreed to handle them and are legally permitted to do so. The customer is responsible for identifying any items that may require special treatment, documentation, or licensed disposal.
Man and Van Walthamstow may refuse to collect items that are illegal to transport, unsafe to handle, contaminated, or not suitable for the booked vehicle and service type. Prohibited or restricted materials may include asbestos, chemicals, gas cylinders, medical waste, paint, oils, batteries, solvents, electrical items requiring special treatment, and anything classified as hazardous under applicable law. If such items are presented without prior agreement, the collection may be declined and a call-out charge may still apply.
Where waste is taken for disposal, recycling, or transfer to an authorised site, it will be handled in line with the duty of care requirements under UK waste law. Customers may be asked to confirm ownership, sign waste transfer information, or provide additional details if needed. Fly-tipping, unlawful dumping, and misdescription of waste are strictly prohibited. If the customer conceals the nature of the waste, they may be liable for all resulting costs, penalties, and legal claims.
Customers must ensure that all goods and waste are correctly segregated before the service begins. Items should not be mixed in a way that creates health and safety risks or breaches disposal rules. If a job includes both removals and disposal, we may separate transport charges from waste handling charges to reflect the nature of each task. Any recycling or reuse decision remains subject to legal, practical, and environmental considerations at the time of service.
We reserve the right to suspend or stop work if conditions become unsafe, if the customer behaves abusively, or if there is a risk of illegal activity. Any such interruption may result in further charges if the issue is caused by the customer or by inaccurate information given at booking. Staff may also refuse to continue if they are asked to perform tasks outside the agreed scope, including dismantling, reassembly, specialist lifting, or carrying items that require equipment not provided for the booking.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service will be handled under the jurisdiction of the courts of England and Wales. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless made in writing.
Nothing in these Terms and Conditions prevents either party from relying on statutory rights or remedies that cannot be excluded by contract. If a customer is acting as a consumer, the service will be provided in accordance with relevant consumer protection law, including the requirement that services be delivered with reasonable care and skill and within a reasonable time where no specific time is agreed. If the customer is acting for business purposes, any separate business-to-business terms agreed in writing may apply in addition to or instead of these terms.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. They also confirm that they are authorised to arrange the service at the collection or delivery address and that they will provide safe access, truthful information, and timely payment. These terms are intended to create a clear and fair service relationship and to reduce uncertainty for both parties.
Any request for changes to the booking, including changes in date, volume, access, or service type, should be made as early as possible. While we will try to accommodate reasonable amendments, we cannot guarantee availability. If a change materially affects the time required or the resources needed, the price may be adjusted accordingly. Final acceptance of the amended service will depend on capacity and operational feasibility.
All notices relating to booking changes, cancellations, or disputes should be made through the agreed communication channel used for the booking. Verbal discussions may be confirmed in writing for clarity. Records of quotations, messages, invoices, and service notes may be retained for operational, accounting, and legal purposes. We encourage customers to keep copies of all booking information for reference.
The customer agrees not to use the service for unlawful purposes, including the transport of stolen goods, restricted substances, or items prohibited by law. If we reasonably suspect illegal activity, we may refuse the job and, where required, notify the relevant authorities. The customer is solely responsible for ensuring that the goods they ask us to move belong to them or that they have lawful authority to arrange the move.
These terms form the entire agreement between the customer and Man and Van Walthamstow for the service booked, except where a separate signed agreement states otherwise. No statement made before the booking will override these terms unless it is confirmed in writing by an authorised representative. The headings in this document are for convenience only and do not affect interpretation.
If any issue arises during the service, the customer should raise it as soon as reasonably possible so that we have an opportunity to address it on the day where practical. Delayed complaints may be harder to investigate accurately. Any claim for loss or damage should include reasonable details of the incident, the item affected, and any supporting information available.
To the extent permitted by law, we may rely on these terms whether the service is booked by an individual, household, landlord, tenant, company, or other organisation. Where a customer arranges the booking on behalf of another person, they confirm that they have authority to accept these terms on that person’s behalf. The person making the booking remains responsible for payment unless agreed otherwise in writing.
These Terms and Conditions are written to support a reliable, lawful, and transparent removals service. They help ensure that each booking is handled consistently, that payment and cancellation rules are clear, and that waste is dealt with responsibly. By booking Man and Van Walthamstow, customers accept a practical and legally compliant approach to service delivery, liability, and dispute resolution under English law.